Refund and Returns

退款和退货

 

 

We provide the highest quality handmade leather products We believe in your happiness and customer satisfaction. Each bag is handcrafted by our skilled artisans, making each bag unique. Many of our bags have an antique/vintage look, so keep that in mind when choosing a bag. Depending on the style you choose, it may not be the "perfect" leather, but more distressed.

We believe in customer satisfaction, if you believe you have received a damaged/defective item, please contact us for a replacement or refund.
Each bag also comes in a different color, possibly slightly different from the given picture, which makes each bag unique. The handmade leather has a little smell, but it goes away after a few weeks.

 

 

 

 

Returns (In case of Damaged and Defective Items)

If you are not completely satisfied with our products and want to return, you can send back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.

Our policy lasts 7 days. If 7 days have gone by after you have received the order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Change of Mind Returns/Exchanges.

We want you to love your purchase but understand that sometimes you may have second thoughts. We will exchange/return merchandise. Just email us at gg377jp@gmail.com and we’ll take care of you.

 

Change of Mind Returns/Exchanges.

We want you to love your purchase but understand that sometimes you may have second thoughts. We will exchange/return merchandise. Just email us at gg377jp@gmail.com and we’ll take care of you.

  • Merchandise must be accompanied by the original invoice.
  • Merchandise must be unused and in saleable condition. 
  • Refunds will be applied via the original payment methods.
  • The customer should email within 7 days of receiving the items.
  • Return shipping charges are non-refundable.
  • Shipping costs will apply on the exchanged product to be sent out to you.

eturn shipping charges are non-refundable.
Shipping costs will apply on the exchanged product to be sent out to you.
In some cases we will offer repairs or will pay for the repair if the damage is very small or is caused by shipping partners.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. Please read the disclaimer carefully mentioned below every product description before purchasing.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please ensure it has been 5-7 business days since you were notified the refund has been processed. If it has been more than 7 business days and you still have not received your refund yet, please contact us at gg377jp@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please take a picture and send it to if defective or damaged and email us at gg377jp@gmail.com. We will provide you the the address of the warehouse where you can send the product for return.